Why FLYDE
Platform How it works Security ★ FLYDE Brain Core Customer 360 Market Trends Analytics
Solutions FLYDE Brain Omnichannel attribution Omnichannel customer journey B2B + B2C identity Predictive models See all solutions Retail Automotive NGOs Banking Restaurants Energy
Resources Blog FLYDE Talks Whitepapers & ebooks CDP Ebook ROI Calculator
ESEN
Login
Let's talk
Legal

Privacy policy

WHO IS THE DATA CONTROLLER?

Controller identity. FLYDE INNOVATION INITIATIVES S.L. (ESB06988885)

Physical address. C/ MIGUEL YUSTE, 6 1ºC. 28037, MADRID (MADRID)

Email. hello@flyde.io

Phone. 91 196 08 09

WHAT PERSONAL DATA DO WE PROCESS?

Within the various processing activities carried out by the organization, the following types are collected:

  • Account information: all data needed to use the features of our services (first name, surname, job title, email address, postal address, phone number, usernames and passwords).
  • Usage and geographic information: data related to the services offered, the website and cookies.
  • Additional information from the use of the services (IP address, browser type, operating system, pages visited within our service, location, telecom operator, information about your device, search terms and cookie information).
  • Information from the use of services linked to your account, when the administrator or users link a third-party service with our tool. For example, when signing in with your Google credentials, we receive your name and email address as allowed by your Google profile settings in order to authenticate you. For more information about the privacy practices of these third parties, please consult their privacy policies.

Our service allows users to upload information that may contain personal data. This information belongs to you, and you are responsible for it, as well as for ensuring it complies with our terms of use. Our staff do not access your information unless necessary for security or maintenance reasons, for support reasons, or with your consent.

FOR WHAT PURPOSE AND IN WHICH SPECIFIC CASES DO WE PROCESS PERSONAL DATA?

At www.flyde.io, personal data is processed for the following purposes:

  • To provide the service, including tool updates, and to protect the security of accounts.
  • To develop services and research to solve problems and identify trends, uses and areas to improve our services.
  • To communicate with you by email or phone in order to provide customer service, send technical notices, updates, security alerts and administrative messages. Also to provide customer support and troubleshooting.
  • To send information about products, offers and news that may be of interest to you.
  • To enforce our legal terms and conditions of use.
  • To prevent, investigate and deter fraudulent, suspicious, unauthorized or illegal activities.
  • To maintain the security of our services.

The personal data collected is not used to build profiles or to make automated decisions.

WHAT IS THE LEGAL BASIS FOR PROCESSING THE DATA?

The organization may process personal information for:

  • Compliance with legal and regulatory obligations: by way of example and without limitation, the General Law for the Defense of Consumers and Users, the General Tax Law, the Corporate Income Tax Law, the Auditing Law, the Value Added Tax Law, the Civil Code and the Commercial Code.
  • Performance of a contract: information about the products and/or services contracted, and managing requests.
  • Consent: by accessing our website and filling in the forms or sending us data through the electronic contact means indicated, you accept this Privacy Policy. We therefore rely on the user's consent to process their data. Additionally, we inform you that we will only use personal information under this Privacy Policy and, as a general rule, we will request your consent for uses different from those for which you initially granted it. Finally, we inform you that you may withdraw your consent at any time; you only need to contact us through the means indicated in this privacy policy.

To respond to requests, the data subject must provide the minimum information requested. Otherwise, the requests cannot be addressed.

FOR HOW LONG DO WE PROCESS PERSONAL DATA?

At www.flyde.io, personal data is processed for the following periods:

  1. The period established by law
  2. The period necessary to meet operational obligations

Data will be kept for as long as necessary to fulfill the purpose for which it was collected and to determine any liabilities that may arise from that purpose and from the processing of the data, in accordance with the regulations set out above, in addition to the periods established by the applicable records and documentation regulations.

WHO DO WE SHARE PERSONAL DATA WITH?

To fulfill the purposes described above, personal data may be shared with:

  • Service providers that perform services on our behalf

Please note that, as a general rule, no international transfers are made outside the European Economic Area (EEA). Should a data transfer outside the EEA occur, the organization will have the appropriate safeguards in place to carry out that transfer, in accordance with the requirements established by the General Data Protection Regulation.

WHAT RIGHTS CAN YOU EXERCISE?

Under European regulations, the rights available to you are the following:

  • Access: the right to ask the controller of a file whether your personal data is being processed.
  • Rectification: the right allowing the affected person to request the modification of inaccurate or incomplete data.
  • Objection: the right of a person to object to the processing of their personal data or to have it stopped.
  • Automated individual decisions: the right not to be subject to a decision based solely on automated processing, including profiling, that produces legal effects on the person or significantly affects them in a similar way.
  • Restriction: the right to suspend the processing of the user's personal data in certain cases.
  • Erasure or right to be forgotten: the right to have the data subject's personal data deleted.
  • Portability: the right to ask the controller to provide the personal data in a structured, clear format to another controller.

The maximum period to resolve the request is 30 days from receipt, extendable by a maximum of 2 months where necessary.

The applicant may exercise their rights through the following means:

  • Email to hello@flyde.io providing documentation proving the applicant's identity (a copy of the front of the national ID document, or equivalent).
  • Postal mail to C/ MIGUEL YUSTE, 6 1ºC. 28037, MADRID (MADRID) with documentation proving the applicant's identity (a copy of the front of the national ID document, or equivalent).
  • In any case, you may seek the protection of the Spanish Data Protection Agency through its website

CHANGES TO THIS PRIVACY POLICY

This Privacy Policy may be revised from time to time in order to reflect changes in current legislation, update the procedures for collecting and using personal information, or the appearance of new services or the removal of others. These changes take effect upon publication on the website, so it is important that you review this Privacy Policy regularly to stay informed about any changes.